Stay Safe, Site Visits

While we are closely monitoring the COVID-19 situation, the DCSEU is open for business and staff are working remotely to continue to serve customers. We know this is a very difficult time for DC businesses, institutions, nonprofits, and residents alike.

How We Are Adapting

The DCSEU is taking steps to respond to the coronavirus outbreak and minimize disruptions to our services. We have adapted programs typically delivered in-person to be delivered remotely in compliance with the District of Columbia's guidelines. We are still processing incentives and rebates for commercial, institutional, multifamily, and residential customers. Please bear with us on rebate and incentive fulfillment, especially for mailed checks, as payments may be delayed.

Site Visits and Inspections

To protect the health and safety of our staff, customers, and contractors, the DCSEU is not performing in-person site visits or inspections at businesses, institutions, and multifamily properties unless it is determined that these tasks cannot be accomplished remotely via video conference or other technologies. We continue to be available to work with all customers via phone, video conference, or email. DCSEU staff will reach out to existing customers and partners to tailor the best approaches for ongoing collaboration during this time period. We have also encouraged our collaborating contractors to comply with District health and safety standards. In cases where site visits are deemed necessary, we have developed our own Stay Safe Site Visit guidelines and encourage you to ask contractors what precautions they are making in preparation for site visits prior to entering your home.

Stay Informed

We advise that you follow the health and safety guidelines set forth by the Centers for Disease Control and Prevention (CDC).

District Updates

  • For regular updates on the District’s response to COVID-19, please visit


  • Information and resources for District businesses, including grants, assistance, and more can be found on the District's Coronavirus website.
  • For District residents. the DCSEU has partnered with DOEE, the Public Service Commission, and the Office of the People's Counsel to launch the #Here2HelpDC campaign. Residents can find information and resources to help them with their utility/energy costs during and after the pandemic. Find out more.

For DCSEU Updates

Stay tuned for specific program information, and if you haven’t done so please sign up for email updates via the DCSEU newsletter. Customers, partners, or contractors with questions should reach out to their existing contact at the DCSEU. For general inquiries and questions, please email [email protected] or call 202-479-2222.